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Service Principles
Discover the Pascoe Difference] These value added features are found at every stage of my services. I start with Packets,which serve many functions. They contain articles that give an overview of the law in non lawyer’s terms. These articles discuss the legal process and your rights and obligations. The Packets contain information forms to show what facts are required to process the file. Knowing something about the law and preparing the information needed beforehand reduces the time spent at the initial consultation and therefore reduces your costs. The Packets contain my detailed resume of my years of experience since 1977 and a schedule of my fees. I believe your anxiety level will be reduced even before our first consultation with all this information about the law, the process, myself, the fees and the facts. At the next stage of my Family Law and Estate Administration services I introduce my Manual. The Manual serves two important functions. It contains more articles, checklists and work sheets, all with details needed to help you better understand the process. There is so much to know and remember. It is good to have that information in a written, comprehensive and organized form. The Manual is a convenient place to hold letters and the sometime voluminous documentation generated throughout the file. I ensure my clients get copies of everything — you are kept informed. Obtaining and storing this information in an organized fashion allows you to participate and to make better decisions. The Manual also serves as a good record of what occurred after the file is completed. This is also important for necessary follow up work. In a Will and Powers of Attorney matter the Manual does not come into play until the final stage of the file. It then serves the same functions stated above with more of an emphasis for keeping on going records and for following up matters. In Will and Powers of Attorney files I send letters to the Executors and Attorneys with articles and information that they should know to assist them with their responsibilities. 
Knowledgeable...
After the file is complete I keep in touch with my clients by emailing to advise of any updates to my web site. On my web site, I post new articles and have a Resource Page documenting other Web sites of legal interest. I now have a data base on each client. When a client calls me after the file is closed, I can quickly obtain the major particulars of their file. I can probably answer questions faster and not have to wait to get the file from storage. I encourage clients to call me any time after the file is complete with questions — yes, even though I am not getting paid for this additional work. My magnetic refrigerator business card means my phone number is always nearby.
Responsive...
I am continually striving to improve my services. That is why at all stages of my service I encourage opinions and have client surveys. I have Client Survey Contests with prizes to obtain that important feedback from clients and or even prospective clients. Many good ideas have come from clients that have resulted in improvements to my service — I listen to my clients.
Discover The Pascoe Difference...
Many law firms are beginning to advertise and to market their services aggressively even using professional advertising agencies. Some of their ads will promise a commitment to excellent client service at a reasonable price. What firm, what business, would not say that it provides good service at a fair cost ? I invite you to compare the actual features, and not the rhetoric, of other lawyers’s services with mine. I believe that I have given you concrete examples of how I provide innovative and client-oriented legal services.
Copyright
©1995-2005 Lawrence S. Pascoe
& GIB.
All Rights Reserved.
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