2. Were your telephone calls returned within a reasonable length of time?
yes no
Comments:

3. Were you always treated courteously?
yes no
If not, please explain:

4. Were you ever kept waiting for an unreasonable period with a lawyer or staff member withwhom you had an appointment?
yes no
If so, how often?   1 time.. 2 times.. 3 times.. more...

5. Was our basis for setting all fees explained to you at the beginning of your dealings with us?
yes no

6. In your opinion, were the fees charged reasonable?
yes no
If not, why not?

7. Do you feel your lawyer or our staff kept you sufficiently well informed of the progress of your case?
yes no

8. Were you satisfied with the results obtained?
yes no

9. How would you assess the overall quality of the services you received?

	Excellent
	Very Good
	Good
	Fair
	Poor

10. Would you recommend our firm to others?
yes no

11. General Comments:

12. Your name (optional):

Thank you very much for your assistance.